Reforming Knowledge Organizations, Knowledge Management, Knowledge Economy and the New (Normal) Way of Working

Knowledge Management (Cases In General)

Delivered 50+ Knowledge Management projects to develop results-oriented knowledge sharing networks and communities of practice across business units, customers and suppliers on business, functional and process improvements to acquire customers, grow revenues, reduce costs and eliminate risks.

Projects focus on:

  1. Strategy and requirements analysis – Setting priorities and defining the business case and benefits. Developing a Knowledge Management Framework (including determining the purpose, core values and organizational culture of the organization) and co-creating an Organization - Wide Knowledge Strategy for improving the Business Value of Knowledge.
  2. Creating Knowledge Management Awareness – organizing workshops and conferences to communicate the cost and benefits of knowledge - based organizations and knowledge management
  3. Content action programme – Getting grip on what and how knowledge is to be shared, what is needed to use it in work processes and how line management is involved in pulling through improvements.
  4. Roles and responsibilities – Organising knowledge sharing through communities or through (semi)automated knowledge processes and gaining commitment of the professionals for the underlying knowledge processes to provide quality assurance for the information provided.
  5. Community implementation and community processes – Establishing learning networks across departmental and organisational boundaries.
  6. Portal, document management, content management and social media processes – Functional assessment.
  7. Monitoring of added value, incentives and benefits realisation – Realising the added value from knowledge sharing, knowledge exploration and knowledge exploitation.

Companies involved (NL = Netherlands):

  • Basell Polyolefins (Italy, USA, NL)
  • ING Bank (NL)
  • Ministry of Transport, Public Works and Water Management (NL),
  • Ministry Of Economic Affairs (NL)
  • Air France/KLM Royal Dutch Airlines (International, NL)
  • Watermaatschappij Overijssel (NL)
  • KPMG Strategy Community (NL)
  • Delft University Library (NL)
  • Bayerische Staatsbibliothek (Germany)
  • WEC Raad (NL)
  • Bartiméus (NL)
  • Education Centre Zuid Gelderland (OZG, NL)
  • Sensis (NL)
  • Atrium (NL)
  • Nokia (Finland)
  • Caryn (NL)
  • Aafje (NL),
  • STMG (NL)
  • Centric (NL)
  • Thebe (NL)
  • Astellas (International, NL)
  • Centre for the Promotion of Imports from Developing countries (CBI): Egypt (Cairo), Kenya (Nairobi), IBCE (Bolivia) & Corpei (Ecuador).
  • European Training Foundation/ETF (Italy)
  • UNICEF (Denmark)
  • Lelie Zorggroep (NL)

Selected Cases:

Integration/ Merger Services in Health Care Sector

  • Title: How to integrate a General Practitioner Centre with First Aid within a new facility in the Amstelland Hospital, Amstelveen , The Netherlands.
  • Country: The Netherlands
Description:

As chairman of the the General Practitioner Centre I was involved – from 2006 until present - in the development of a integrated organization First Aid (including the General Practitioner Centre). The new organization is located in a new building within the Amstelland Hospital, Amstelveen, The Netherlands.

Expertise:
  • Organizational Design/Redesign/Integration
  • Business Model Improvement
  • Vision , mission
  • Human resources Management

Improving Productivity in a Nurse Care & HomeCare company

  • Title: Improving personal and organizational productivity
  • Country: The Netherlands
Description:

Improve – from September 2012 to April 2013 - the individual (knowledge) productivity of homecare workers by enhancing the planning processes and ‘tweeking’ the organization towards creating ‘moments of value for their clients’. Improve the profit rate of the entire company

Services rendered:
  • Identify knowledge and information stumbling blocks within the planning process.
  • Implement advanced planning tools (software) and integrate the new ways of working into the work flow of the healthcare organization.
Expertise provided:
  • Organization of Knowledge
  • Efficiency and effectiveness
  • Organizational design (planning and planning software)
  • Realizing profit enhancement
  • New Normal Way of Working (within the planning process)

Knowledge Management: Beyond Organizational Limit

  • Title: Knowledge Management at IBCE: Beyond Organizational Limits
  • Country: Bolivia; Santa Cruz (IBCE)
Description:

The Centre for the Promotion of Imports from developing countries (CBI) is an agency of the Netherlands Ministry of Foreign Affairs and is based in The Hague, The Netherlands. As part of its Human Resources Development programme, CBI organizes practical training courses to improve the capabilities and competences of foreign Business Support Organizations (BSOs). Within this programme ZeroSpace Advies BV has delivered in 2009 and 2010 in Bolivia the programme: “Knowledge Managementat IBCE: Beyond Organizational Limits”.

The goals of the programme are:
  • How to organize your BSO as a productive knowledge intensive organization?
  • How to implement knowledge management within your BSO (twelve steps)?
  • What is a knowledge strategy and how to apply it within your BSO?
  • How to identify and connect the key knowledge processes within your BSO and share knowledge when required ?
  • Construct a work plan for integrating the knowledge processes in your day-to-day operations? For a video impression of the workshop: watch the video
Expertise provided:
  • Organizational Design/Redesign
  • Strategic Planning
  • Knowledge Management
  • New Normal Way of working

New Organizational Design of a Global Knowledge Intensive Organizational Unit

  • Title: Develop a new organizational design for a Global Retail unit within an internet /mobile phone company
  • Country: Finland
Description:

Identify - From October 2007 to February 2008 - the Key Knowledge and Expertise Areas for developing a Global Retail unit , determine the knowledge elements, design its organizational form and estimate the value of the “body of knowledge” available and the future requirements to design the optimal organizational form that adds value to the company as a whole.

Services rendered:
  • Identify relevant themes, subjects, key knowledge and expertise areas, key knowledge elements and sub-elements.
  • Produce in co- creation with the internet company the business proposition and the organizational form of the Global retail unit.
Expertise provided:
  • Organizing Knowledge
  • Developing a Knowledge Strategy
  • Business Development
  • Organizational Design
  • Business Development

Developing an Expertise Center

  • Title: Developing an Expertise Centre “Client ICT”
  • Country: The Netherlands
Description:

Identify - From April 2007 to July 2007 - the Key Knowledge and Expertise Areas for developing an Expertise Centre, determine the knowledge elements, design its organizational form and estimate the value of the “body of knowledge” available and the future requirements to keep this Expertise Centre “alive”.

Services rendered:
  • Identify relevant themes, subjects, key knowledge and expertise areas, key knowledge elements and sub-elements.
  • Produce in co- creation with the client a business proposition and the organizational form of the Centre.
Expertise provided:
  • Knowledge Management
  • Educational Research
  • Organizational Design
  • (Re)forming Knowledge Organization
  • Business Development
  • Management information

Knowledge Mapping

  • Title: National Knowledge Map of Special Education Sector
  • Country: The Netherlands
Description:

Identify - from May 2006 to October 2006 - the Key Knowledge and Expertise Areas for the Dutch Special Education Sector, determine the knowledge elements and estimate the value of the “body of knowledge”. Develop a knowledge map and develop, in co-creation with the WEC Raad, a vision document.

Services rendered:
  • Identify relevant themes, subjects, key knowledge and expertise areas, key knowledge elements and sub-elements.
  • Produce in co- creation a vision document.
Expertise provided:
  • Knowledge Management
  • Knowledge Economy
  • Educational Research
  • Purpose, Vision, Mission
  • Management information

KM Action Plan

  • Title: Knowledge Management Action Plan
  • Country: The Netherlands
Description:

Determine - from September 2005 to December 2005 - the Key Knowledge Areas for the organization. Prioritize the selected areas according to added value to the current performance. Develop a knowledge framework and install an action plan.

Services rendered:
  • Identify relevant themes, subjects, key knowledge areas, key knowledge elements and sub-elements.
  • Prioritize through co- creation the selected key knowledge areas.
  • Develop an action plan (including knowledge infrastructure and an information infrastructure).
Expertise provided:
  • Organizational Design/Redesign
  • Knowledge Management
  • Management information

Library Services

  • Title: Determining the Future of Library Services
  • Country: The Netherlands
Description:

A university library on its way towards the ‘present future’. By now, the majority of libraries provide information resources and services in electronic as well as physical forms. We have jointly started - From March 2003 to June 2003 - a journey and co-created a core portfolio of library services, products and processes for a university library in the 21st Century. We have expanded its purpose, mission, vision, ambition and core strategy. A ‘brand’ new value proposition arose for both the current physical library and the digital library of the future. We supported and stimulated this re-imagining process.

Services rendered:
  • We supported and stimulated this re-imagining process.
Expertise provided:
  • Organizational Design/Redesign
  • (Re)forming Knowledge Organization
  • Knowledge Management
  • Business Development

Stimulating the Dutch Knowledge Economy

  • Title: Identify the Key Subject Areas of the Knowledge Economy of the Netherlands (ICIS/KIS 3)
  • Country: The Netherlands
Description:

Determine - from March 2000 to August 2000 - the key subject areas of the Knowledge Economy of the Netherlands. Identify the specific investment areas to transform the Netherlands into a prosperous country in the 21st Century.

Services rendered:
  • Determine a model for reviewing the propositions.
  • Interview the key stakeholders.
  • Analyse, evaluate and prioritize the propositions of the relevant stakeholders.
Expertise provided:
  • Knowledge Management
  • Determine the Knowledge Value

Communities of Practice in a Multinational Corporation

  • Title: Developing and Implementing Communities of Practices within Chemco
  • Country: The Netherlands
Description:

ChemCo initiated - from June 1998 to February 1999 - a project entitled “Creating Communities, A Membership Approach to Enhancing Business Value”. The primary objective of the project was to implement communities worldwide within a Global Knowledge Management Framework to turn company knowledge into value.
Within this project, Frank Lekanne Deprez was the project leader of the team that acted as a Centre of Excellence and provided a project team supporting the Director Knowledge Sharing of the chemical company. We have jointly set up a global knowledge management framework for introducing new working methods. One of the key levers for establishing new ways of working was the introduction and implementation of virtual communities.

The benefits offered by the project were:
  • *Based on the experience of the pilot project to deploy the community concept on a worldwide scale.
  • *Creation of short-term value by sharing and transferring local business solutions to other plants and countries.
  • Improvement of the reliability of a key process by one percent at each company’s site through implementing a Community of Purpose.
  • Realisation of $15 million ROI within ChemCo.
  • Increase of overall business performance.
Services rendered: Our team supported:
  • The definition of the community design principles.
  • The development of a community creation manual (hard copy and digital).
  • The implementation of the Centre of Excellence and the training of the members.
  • The process of stimulating the exchange of lessons learned and best practises (corporate memory) within the organisation.
Expertise provided:
  • Organizational Design/Redesign
  • (Re)forming Knowledge Organization
  • Knowledge Management
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